Client’s Challenge: A Multi-Acre Medical Campus Prepares for Trouble

Workplace violence has special significance in healthcare settings. That’s because the rate of assaults on health workers in the U.S. is 400% higher than it is for workers in the private sector, according to the National Institute for Occupational Safety and Health. Concerned about the risks of an active shooter incident, administrators of a regional medical center in the Northeast with 120,000 patients per year and a sprawling multi-acre campus commissioned Hillard Heintze to develop a customized Active Shooter Plan for the facility.

Our Solution: Customizing the Active Shooter Plan to Reflect the Center’s Requirements

Hillard Heintze drew on the findings emerging from its concurrent security operations assessment of the center, as well as its team members’ firsthand experience of active shooter incidents throughout their law enforcement careers. The team set about designing a plan tightly aligned with best practice standards and protocols published by DHS, ASIS International and leading police departments across the country. As part of this process, it captured critical input and expectations from third-party first responders, such as state and local law enforcement and emergency management agencies.

Organized in line with the critical stages of emergency preparedness – Prevention and Mitigation, Preparedness, Response and Recovery, the plan addressed factors such as formation of an Incident Command Team; physical and personnel security mitigation steps; floor plans and blueprints; identification of evacuation routes and plans and safe hiding locations; partnership and collaboration with local law enforcement entities; roles and responsibilities for internal security and non-security personnel; procedures for Run, Hide and Fight, as well as lock-downs; trauma plans; communication plans; crisis kit assembly; victim counseling; and training and accreditation requirements, among many other areas.

Impact on the Client: The Plan is In Place – and Tightly Aligned with Other Emergency Plans

Today, the medical center is integrating this plan within its Emergency Management Plan and preparing to share it with employees and third-party responders. Having such a plan in place is a relief to the hospital administrators – as active shooter events continue to jolt the country.

Unplugged: The Project Manager's Post-Engagement Perspective

“Customizing these plans is really critical. Since active shooter incidents vary widely and often involve an extensive range of potential scenarios that can change on a minute-to-minute basis, stand-alone plans established from templates don’t work.

We gathered critical information on a wide range of inputs – from risk, threat and vulnerability analysis to physical security gaps and capabilities, and extensive input from internal stakeholders and third-party, first responders.”

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