Client’s Challenge: People First Means Being Proactive About Workplace Violence Prevention

The leaders of a global automotive powerhouse were increasingly concerned about workplace violence – particularly in their U.S. operations – and the staggering real and hidden costs that could occur with even just one incident. “We place our people first,” explained the Director of Global Security. “But we are also concerned about secondary impacts of an event – to operational continuity, morale and even our brand.” As media reports of workplace violence incidents in similar organizations surged, this automaker reached out to Hillard Heintze for help.

Our Solution: Requested: A Turn-Key Workplace Violence Prevention Program

Hillard Heintze experts met with the carmaker’s Chief Security Officer to discuss a turnkey solution for anticipating, preventing and responding to workplace violence. The team identified the key managers across IT, human resources, communications, legal and facilities management – people whose engagement would be essential for anticipating, defusing and responding to incidents of workplace violence across the company’s global operations.

Hillard Heintze recommended three discrete steps for planning and implementing a workplace violence prevention program: (1), conduct a workplace violence needs assessment; (2), develop policies and procedures to be incorporated into existing company handbooks; and (3) train employees on workplace violence prevention.

Impact on the Client: A Needs Assessment and a Clear Actionable Strategy

The Director of Global Security was pleased with the strategy, and had Hillard Heintze present directly to the company’s board on how to address workplace violence prevention in the U.S. at a best practice level. The needs assessment begins shortly with a focus on critical capabilities such as policies and guidelines, resources and reporting as well as core investigative and assessment processes.

Next, the Hillard Heintze team will prepare violence prevention program policies and guidelines customized for the carmaker’s needs. Finally, the firm will provide the company’s employees with educational materials and training on identifying and responding to inappropriate behaviors and incidents of concern.

Unplugged: The Project Manager's Post-Engagement Perspective

“It’s very important to remember that law enforcement isn’t the answer until after a crime has occurred.

That’s because law enforcement agencies traditionally focus on post-event operations – prosecution, evidence collection, arrest and prosecution.”

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