Client’s Challenge: A Global Enterprise Commissions a Workplace Violence Prevention Needs Assessment
“Before we begin putting the building blocks in place for your workplace violence prevention program,” Hillard Heintze’s practice leader for security risk management explained to the client’s Chief Security Officer (CSO), “you need a clear baseline perspective on your current capabilities – and gaps – in a number of areas.” They spent the rest of the meeting identifying key internal client stakeholders in the company’s legal, compliance, communications, facilities management, information technology, human resources and security departments.
Our Solution: Assessing the Risks of Violence on the Factory Floor and in the Executive Suite
Over two weeks, the Hillard Heintze team identified and assessed the risks confronting the client’s workforce, including those associated with the principal threats and vulnerabilities to its visitors, employees, outsourced staff and customers. It also analyzed the company’s current workplace violence mitigation measures, the adequacy of its current program and workforce-related risk management practices.
The team pored over extensive plans, reports and documentation and examined policies, guidelines and resources. They analyzed core processes such as threat-related reporting and intake, assessment, investigation, communication, escalation and liaison with critical external and third-party entities. They also personally reviewed and observed employee awareness of best practices and corporate policy.
Impact on the Client: A Green Light to Proceed with Implementation
Based on this inquiry, the client received an objective and critical analysis of its resources in place and an integrated set of recommendations on how to advance workplace violence prevention program development across its operations.
The company’s CSO was pleased and asked Hillard Heintze to help implement the report’s recommendations, including: (1) establishing an in-house Threat Assessment Team, (2) compiling comprehensive workplace violence prevention policies reflecting best practices, and (3) developing a workplace violence prevention training curriculum at three levels – for the general workforce, management and the newly established Threat Assessment Team.
Unplugged: The Project Manager's Post-Engagement Perspective
“A workplace violence needs assessment is imperative not only for our team of experts to make recommendations appropriate to the client’s particular needs but also to draw awareness to gaps or vulnerabilities in existing policies and practices.
Therefore, our approach considers multiple situations – including inappropriate behaviors or communications, domestic events, physical violence or employee separation – as well as investigative subjects such as strangers, clients or visitors, employees and contractors.”