Client’s Challenge

The call came in to Hillard Heintze late on a Friday evening from the firm’s key point of contact for a large family office with several hundred members. One well-to-do family’s adult daughter, who is an accomplished business executive, had been missing for more than 12 hours. She missed an important business meeting earlier in the day – which was highly out of character – and calls to her phone went straight to voicemail. Concerned about the threat of kidnapping, the family asked Hillard Heintze for assistance.

The Hillard Heintze Solution

The firm’s private client team quickly captured from the family as much information as they could about the executive. Within 60 minutes, they had leveraged their professional and former law enforcement network in several cities across the country and tracked down the executive’s location earlier that evening. Within another hour, the Hillard Heintze team and its associates had physically contacted the executive, validated that there had been no foul play and verified her whereabouts and safety.

Impact on the Client

The family was extremely relieved. The family office found it remarkable and reassuring that its security advisors could uncover critical information so quickly – within two hours, late on a Friday night – and provide its members with invaluable peace of mind.

The Project Manager’s Post-Engagement Perspective

“These are the assignments that are very rewarding. We were very happy to be able to provide good news back to the family in a very short time. We’ve all been, at one time or another, deeply concerned
about a loved one’s failure to communicate. Until you get answers, it’s human to fear the worst. In this case, everyone was OK.”

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