What’s it like on the front line supporting the firm’s clients?  What are the challenges the firm’s experts help senior business executives, general counsel, board members and other decision-makers address?  Welcome to ACTION WEDNESDAY.  Every Wednesday, the Front Line Blog publishes a new case study.

Client’s Challenge: Workforce Integrity

For many of the senior public administrators responsible for the short list of the largest U.S. federal agencies, one of the most difficult challenges in meeting their agency’s mission is ensuring that the integrity of their workforce is continually championed, appropriately supported by policies, processes and practices, and sustained at high levels over time. Several factors can make workforce integrity a challenge even more difficult for some agencies.  These include, for example, the size of the workforce; whether the work occurs under difficult circumstances or in dangerous environments vulnerable to corruption; and whether these acts of corruption are mission compromising and even a threat to national security. One of these agencies elected to conduct a strategic assessment of its workforce integrity by engaging a joint team composed of a top Washington-based think tank and Hillard Heintze.

A Joint Team Task Force: The Hillard Heintze Solution

The Hillard Heintze component of this joint team included several of the firm’s senior leaders as well as members of the Hillard Heintze Senior Leadership Council, an independent panel of retired major city police chiefs and senior federal, state and local law enforcement leaders.  In short, the six-month workforce integrity project included three phases, including (1) operational and organizational analysis based on high-level discussions with the agency’s leadership and rank and file, as well as site assessments and data analysis; (2) vulnerability analysis of internal processes related to employee recruitment and vetting, integrity training, prevention, detection, monitoring and investigation, and metrics and information sharing; and (3) identification of best practices in all of these areas.

Impact on the Client: What We Helped Change

The preliminary findings of this assessment have already captured the attention of this agency’s leadership as well as the heads of other related agencies.  Preliminary recommendations are already being implemented across the agency.  As this continues, the integrity of the workforce is expected to rise – measured by stronger anti-corruption policies, coordination of internal investigations, the use of discipline metrics, and both deeper background screening of new recruits and more frequent screening of existing employees, among many other specific impacts and milestones.

Unplugged: The Project Manager’s Perspective

“Over the last few years, this U.S. federal agency – like many others – has experienced significant growth.  And whenever that happens, it becomes more and more difficult to maintain high levels of integrity within the workforce – in spite of the fact that many employees may be delivering exceptional work and demonstrating value driven, mission-aligned behaviors. “Were we engaged to ‘fix a problem?’  That’s one way of looking at it.  I see independent assessments like this as simply one best practice among others that any organization needs to subject itself to periodically.”

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