Client’s Challenge: Risk Measured in the Hundreds of Millions of Dollars
For this particular billion-dollar mortgage portfolio, the risk in force measured in the hundreds of millions of dollars. Just exactly how much risk existed, however, became a matter of pointed dispute between two mortgage industry leaders.
After pulling a randomly selected set of 2,400 loan files, one of the companies turned to Hillard Heintze and asked the firm to complete an investigation and provide a report on every one of them within 30 calendar days.
Our Solution: Standing an 80-Person Mortgage Audit Team in Days
Hillard Heintze mobilized a task force of approximately 80 investigators to contact each borrower, conduct an interview and collect additional information relative to the origination of each loan. The team prepared a comprehensive report on every loan – and delivered all 2,400 investigations to the client on deadline.
Impact on the Client: 2,400 Investigations Completed in 30 Days
The results of these investigations helped both mortgage industry leaders determine the risk of the entire portfolio – and provided the client with a statistical platform that the company used to estimate the level of fraud present and to forecast potential losses.
Unplugged: The Project Manager's Post-Engagement Perspective
“Don’t fixate on the 30-day deadline. That’s standard. And the 80 investigators … yes, we had to scale up quite a bit back then, virtually overnight. But again – if, as a team, you know which skill sets and experience levels you need, and your firm’s sourcing networks are Class A – you can make it happen.
We had a lot of moving parts here. One or two case files late, and you’ve let the client down. But because we had solid controls, automated software, good mid-level management … I could ‘manage by exception.’
I had one eye on the metrics that told me exactly how 100% of the case volume was progressing – not just hourly, but on a minute-by-minute basis. My other eye in a laser-like focus on the few that required special attention. We brought every one of these in to the runway. Every one. That means the world to me.”