Diane Ragans

Vice President, Operations

Diane Ragans brings over three decades of experience to her role as Vice President of Operations at Hillard Heintze. Diane is a highly regarded program manager and criminal intelligence practitioner, adept at conducting assessments, management reviews and audits of high liability areas for public and private sector clients. Diane has supported and collaborated with law enforcement and homeland security partners at the federal, state, local, tribal and territorial levels throughout her career. She excels at evaluating law enforcement agencies’ core operations and practices through the lens of established and emerging best practices in criminal intelligence and law enforcement.

At Hillard Heintze, Diane has served as a project manager and team member for collaborative reform initiatives in San Francisco and Memphis during which she facilitated independent assessments of police department operations, including those involving community-oriented policing strategies, crime-reduction strategies, and collaboration, community partnerships and information sharing. She also led constitutional policing audits and bias-based assessments for police departments.

Moreover, Diane managed a team supporting a prominent U.S. sports organization with tailored assessments of the risks, threats and vulnerabilities that may impact the organization’s members and its mass-gathering facilities across the country, as well as the policies and procedures used to ensure the safety of fans, staff and players.

Before joining the Hillard Heintze team, Diane developed expertise in strategic relationship management as the Director of Strategic Initiatives at the IJIS Institute, where she was responsible for developing and delivering initiatives aligned with IJIS’ cross-domain information sharing mission. She also handled member recruitment and retainment and coordinated efforts to improve the value equation for both public and private sector IJIS members.

Diane served as Vice President at the Institute for Intergovernmental Research (IIR) where she oversaw fiscal and project management for multiple national-level law enforcement and homeland security programs and managed a multidisciplinary team of professionals and subject-matter experts supporting criminal intelligence and information sharing programs. She facilitated partner engagements and routinely collaborated with federal, regional, tribal, state and local practitioners and officials. She coordinated and facilitated law enforcement and public safety-related training, technical assistance, conferences and workshops, as well as oversaw the development and content management of websites for law enforcement and public safety use.

Diane began her career at the Florida Department of Law Enforcement (FDLE), where she held positions in Criminal Justice Information Services (CJIS), the Inspector General’s Office, the Criminal Investigations and Forensic Science Program, the Division of Criminal Investigation and the Florida Intelligence Center over a 17-year period.

Diane holds a bachelor’s degree in criminology from Florida State University.