Client’s Challenge: Imminent Security Risks – at 220 Facilities Across the U.S.

When a legal situation took a sudden, unexpected turn, the regional head of security for the U.S. operations of a well-known globally branded company became concerned for the safety of her employees, clients and facilities in several U.S. states – geographical areas that involved more than 220 separate facilities.

Facing very tight and near-urgent time constraints, the security head needed to implement – for every location across three states – a highly customized, 24-hour operational security plan as quickly as possible. The executive and her immediate superiors were concerned not just about protests and acts of violence by contractors and union members, but also that early detection, exposure and negative media publicity prior to the implementation of these plans might result in significant damage to the company’s brand and reputation – on both a national and a global basis.

Our Solution: Authoring Operational Security Plans for Each Location

Hillard Heintze took immediate action. It tasked senior, highly experienced security planners with gathering critical site-specific information and authoring a high-level operational security plan for each location. Within 72-hours, it activated a nationwide network of federal, state and local law enforcement agencies, private security providers, emergency responders and medical institutions. It quickly and quietly mobilized several hundred professionals on a highly confidential basis – experts trained in security, law enforcement, intelligence and emergency preparedness and response. And it launched strategic counter-intelligence capabilities to prevent, deter and mitigate the impacts of on-site facility infiltration and “brand damage espionage.”

Impact on the Client: No Security Events. No Damage to Locations. No Harm – to Anyone.

Over the next 18 months, the company engaged Hillard Heintze to help it undertake the same precise planning steps in all 50 U.S. states. Comprehensive plans were in place in every single facility – on time. No major negative security-related event occurred. Protests resulted in no serious harm to any individuals. In addition, there were no damaging leaks to the media, no serious instances of sabotage or willful destruction of company assets and – as a result of these factors, among others – no negative impact to the company’s brand in the United States or worldwide.

Unplugged: The Project Manager's Post-Engagement Perspective

“This wasn’t just a very high priority initiative for this client – it was also a highly complex coordination exercise.

Multiple locations and multiple states. A nest of various timing issues and deadlines. Several dozen security and emergency preparedness contractors. Several hundred security personnel. And 50 state-specific sets of laws – and their complicated and usually inconsistent implications for the plan’s execution.

Even our largest competitors in security and investigative services would not have had an easy time pulling this off. Without a hitch, I have to add. As I shared with our internal task force several times: this is the level of excellence you can achieve with the agility and precision-oriented execution discipline of a small, efficient and fast moving executive team.”

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